| Size | Shoulder | Chest | Length | Sleeve |
| S | 16 | 36 | 25.5 | 7 |
| M | 16.5 | 38 | 26.5 | 7.5 |
| L | 17 | 40 | 27.5 | 8 |
| XL | 18 | 42 | 28.5 | 8.5 |
| XXL | 19 | 44 | 29.5 | 9 |
Bamboni Home welcomes you to our website, www.bambonihome.com. We strongly advise you to take the time to carefully read our General Terms of Use and Conditions of Sale, disclaimers, and legal notices that are posted here and throughout this website.
ATTENTION AMAZON/FBA AND E-COMMERCE SELLERS:
Please Note, We cannot take responsibility of any Item that is restricted to sell Amazon or restricted to send to FBA. It is the buyer’s responsibility to make sure before buying that he/she is eligible to sell this Item on Amazon and the item is not restricted to send to FBA. All sales are final, we are not responsible for any brand issues. Product quantity and availability subject to change at anytime. Current deal is specific to this email only, additional inventory may be available. We will not be able to cancel any order for this reason after receiving a payment. We are not responsible for price fluctuation within Amazon’s marketplace.
1.DISCLAIMERS AND LIMITATION OF LIABILITIES
The information contained in this website is on an “AS IS” and “AS AVAILABLE” basis without any further representations or warranties of any kind. Any oral or written advice and/or information given by www.bambonihome.com or any Bamboni Home directors, employees, designees, buyers, agents, vendors, suppliers, contractors (in short “Associates”) does not constitute a warranty.
Under no circumstances shall www.bambonihome.com or Bamboni Home Associates be liable for any direct, indirect, incidental, special or consequential damages that may result from your use of or inability to use the Bamboni Home website. This includes (but is not limited to) reliance on any information obtained from www.bambonihome.com which results in errors, damaged files, viruses or failed performance. Moreover, neither www.bambonihome.com nor any Bamboni Home Associates guarantee that use of www.bambonihome.com will be uninterrupted or without errors.
Newsletters and other www.bambonihome.com Generated Content:
All content on www.bambonihome.com, including archived newsletters, is for informational purposes only. Bamboni Home is not liable for any damages resulting from any actions taken as a result of its newsletter or other informational content. www.bambonihome.com shall not be responsible or liable for the accuracy, usefulness or availability of any information on the website or in www.bambonihome.com-generated emails, and shall not be responsible or liable for any business or legal decisions based on such information. Please consult a financial planner/legal professional before engaging in any business or legal-related activity.
Local Customers
The policies of our Warehouse may differ greatly from those applicable to your use of the www.bambonihome.com website.
Website Use Outside of the United State
The majority of our content is intended and governed by policies applicable and appropriate for users here in the United States. If you are a user accessing this site from a location outside the United States, you do so at your own risk. It is your responsibility to know and comply with any laws of your immediate jurisdiction.
Your Use of This Site
If you are for any reason dissatisfied with the site, content, terms and conditions, disclaimers and/or legal notices you agree that you will refrain from using www.bambonihome.com. Your use of www.bambonihome.com serves as your agreement and acknowledgement that you will follow our policies and agree to be bound by them.
Terms and Conditions Subject to Change
Bamboni Home reserves the right to revise, change and/or update this website without notice, so please check back each time that you access this website.
2.Product Information
PRICING AND PACKAGING
All items are sold either in full case packs, or when available, in the smaller inner case packs, at the indicated prices. We do not open inner/case packs to repackage into smaller quantities to sell or provide item samples. There are absolutely no exceptions!
Prices listed on our website generally match those in our warehouse, but may vary. Bamboni Home reserves the right to make changes to the selling prices at any time without prior notice.
ITEM DISPLAY/DESCRIPTION/COLORS
www.bambonihome.com always attempts to present and describe each item as accurately as possible. However because every computer monitor’s configuration and display is different, we cannot guarantee that the color you see will match the actual product’s color.
Assortment
For items that are sold in an assortment of styles, sizes, shapes, colors, and varieties, these variables may vary with each order. Assorted orders may not necessarily look exactly like the specific assortment pictured in the product photo. Assorted cases may contain all or only some of the pictured varieties of product. It is also possible that not all assortments of certain products are available in inner pack orders at all times. There are some inner packs that are packaged only by certain kind of styles, sizes, shapes, colors, and varieties.
TYPOGRAPHICAL ERRORS
While www.bambonihome.com always strives to provide product information as accurately as possible, typographical errors may occur. Bamboni Home reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions after an order has been submitted; regardless of whether or not the order has been confirmed and your credit card charged.
UPC CODES
While most of our items have their individual UPC codes, we do not guarantee that all carry one. We will not be held liable for misprinted codes or those that cannot be read by optical equipment.
MONTHLY SPECIALS
Quantity Limitations
Some items marked as “Special” may be subject to quantity limitations per customer.
Stock Availability
Remember that our stock is limited to quantities on hand. Large quantities may be available when the Monthly Specials are announced, but may completely sell out in a few days. Sold-out inventory may or may not be reordered.
Sale Offers
Prices for www.bambonihome.com – Monthly Specials are effective ONLY within the timeframe indicated on the front of the flyer. We DO NOT COMBINE different monthly sale prices. To take advantage of monthly special prices, any orders that include items from our monthly specials must have “payment finalized” status within the indicated sale period. Orders finalized afterwards will reflect non-sale prices.
STOCK SUPPLY
There is no guarantee that all items in your shopping cart will be available upon shipment of the order, as our stock is limited to what we have on hand.
Orders that contain 10-20% of out-of-stock merchandise will not experience any delays in processing time. Any order that contains more than 20% out-of-stock items will receive a call from a salesperson to confirm shipment, which may cause a delay if the customer cannot be reached that very day. In addition, these customers will have the option to substitute out-of-stock items with other available items.
3.Payments, Credit, Refunds, and Returns
PAYMENT TERMS
Payment Methods for U.S. Customers
Payment is a final sale – If customer chooses to change order. The payment made will be applied to new order. We do not return or refund payment. Any balance remaining will be credited to your account for a future order.
We accept major credit cards (Visa, MasterCard, Discover or American Express), wire transfers, and ACH.
Payment Methods for International Customers
Wire transfer is the most widely used method of payment for international customers. However, customers from select countries outside of the U.S. may pay using a credit card (like Visa, MasterCard, Discover or American Express) but require pre-approval. Please contact us on email for further information. After a customer is pre-approved, a photocopy of the actual credit card and photo identification (such as a driver’s license or passport) is required. Every customer is responsible for knowing his or her own country’s limitations and policies.
Credit Card Payments
If you elect to pay online using a credit card, an immediate hold will be put on your credit card for the full amount of the order (as well as a separate hold for any quoted shipping charges). Once your order is ready to be shipped, all credit card charges will go into effect. PLEASE NOTE: Upon submitting a credit card order, you may be asked to fill out and fax back a credit card authorization form, in addition to a copy of your credit card and a government-issued ID (or passport for customers outside of the United States).For pre-paid freights through Bamboni Home such as USPS and UPS, a separate hold will be put on your card for the full delivery amount. Please make sure your credit limit is sufficient to cover all payments. We are not responsible for any charges billed by your credit card company. If an order has changes or cancellations, you will be instructed by a salesperson on how to proceed with making payment reimbursements or adjustments. If your credit card is declined for any charge, your order will be cancelled and a salesperson will contact you as soon as possible.
Non-Credit Card Payments
Zelle Payment – Are accepted
Wire Transfer – Applying this method of payment towards your order varies on the amount of time it takes for funds to clear with the bank. Please consult with your bank for details.
SHIPPING CHARGES
All items are sold FOB from our warehouse, therefore the buyer is responsible for all the shipping costs including fuel surcharges and/or additional services. You may elect to pay the freight company directly, in which case we will ship your merchandise Freight Collect, or you can pay us in advance for all freight charges and we will ship your merchandise Freight Prepaid. In either case, you own your merchandise in transit and are responsible for filing any damage claims with the freight company. The final shipping cost on any LTL (Less than Truck Load) order will be determined right before shipment.
Additional Charges
Standard truck delivery is to a dock facility designed to receive freight. Someone must be present to accept truck deliveries because the driver is not obligated to assist with offloading. Additional charges may apply if your order requires delivery access services such as a lift gate, call before delivery, or inside delivery. To avoid any “unexpected additional charges” it is important you check off or write down any special instructions or shipping requirements you have during submission of your order in the shipping section.
Note: If you choose the “inside delivery” option you must also choose the “lift gate” option so the driver can unload your merchandise from the truck.
If for some reason we are billed for any “unexpected additional charges” we reserve the right to charge the credit card provided for that particular order any amount we receive from the shipping company plus an extra 10% service charge.
Limited Access Locations
Limited Access Locations require an additional $79.00 delivery charge and include, but are not limited to, schools, churches, mini storage facilities, prisons, military bases and installations, mines, construction sites, fairs, carnivals, navy piers, airports, commercial establishments not open to the public during normal business hours, and expo centers.
International Shipping Charges
Our shipping department seeks the most economical shipping rates available; however, international shipments require the assistance of freight forwarders. Bamboni Home will assist and coordinate with freight forwarders, but all arrangements will be the responsibility of the individual customer. Moreover, we will not be liable for any shipping charges or foreign taxes and custom duties that may be added to the international shipments.
REFUNDS AND RETURNS
We do not return or refund payment. Any balance remaining will be credited to your account for a future order.
Client is responsible to ship item back with the shipping they choose. Baja is not responsible to set up shipping. Client coordinated the shipping from our warehouse. They are responsible to send back if they choose.
All overpayments and refunds are automatically credited to the customers account with Bamboni Home. Most customers prefer to keep the credit on their account and apply it to their next order.
If an error was made on our side with miss shipped or defected item. Customer can request refund. Please allow 1 to 2 weeks from time requested to receive refund.
Returns are subject to a 25% for general merchandise and 50% for grocery items restock fee. Clients that return goods without a Return notifications code from Bamboni Home are at risk of lost merchandise. If item is returned and client states not what they order. But, the item is correct. We will return and credit your account. Items that are not our products. We will not credit account. It is your responsible to provide shipping labels to return back to you. Items that are not identify or not returned will be donated to a local company.
4.Shipping Methods and Charges
LESS THAN TRUCKLOAD (LTL) SHIPPING
Bamboni Home is committed to offering flexible shipping nationwide. We always work with the best trucking companies to get the highest discounts on all shipments. Our business relationships with reputable shipping companies (some more than two decades long) ensure the best services and lowest rates for every customer! We can also help coordinate shipment with your preferred shipping company or freight forwarder.
Shipping Estimate
New customers who register and provide a U.S. zip code will enable our system to display a shipping estimate on email.
Commercial/Residential Shipping Charges
Shipping companies can deliver straight to your business address or even deliver to residential neighborhoods. Extra service charges apply if special equipment is needed to unload and deliver merchandise in residential areas (and sometimes businesses as well).
Packing and Packaging Efficiency
All LTL (Less Than Truckload) orders will be carefully checked, stacked high, numbered and efficiently wrapped on pallets. Every shipment is carefully put together with it’s corresponding carton (CTN) number and is shrink-wrapped to avoid losses or damages. Items that do not complete a full carton are repacked alphabetically in each carton and a green fluorescent sticker outside of each carton.
Shipping Confirmation
After order is shipped. We will email customer that order has been shipped.
UPS Disclaimer
Bamboni Home recommends that customers do not to include any liquid or fragile items in orders designated to be shipped via USPS(United State Postal Service). However, with a completed faxed or scanned disclaimer form, we will at customer’s discretion fulfill the order and ship via UPS. The disclaimer form must have the customer’s signature, which consents to remove liability from Bamboni Home. We will not be held responsible in any way for any damages that may occur when shipped via UPS.
OUT OF STOCK
Bamboni Home prides itself in keeping sufficient quantities of every item in stock and updating the www.bambonihome.com website regularly. However, due to unpredictable order patterns, we may run out of some items from time to time. Items that are labeled “Low Inventory” are at risk of not being available after ordering, as there are few cases left and there might be orders pending. The salesperson may notify you of any back orders and give you the option to substitute items (in which case customers must submit a written request of changes before processing the order).
In cases where no substitution is available and you have already paid for the order in full, you have two options: (a) inform your sales representative and ask for credit in the amount of the back orders with Bamboni Home, which will be credited toward your next order, (b) ask your sales representative for a full reimbursement of the amount of the back orders.
All back orders are deleted in our system and will not be shipped at a later date. You should submit a new order for those items if they become available (check out the Product Notification tab found below each item description to receive an alert of any changes). As always, a minimum order of $500 is required.
CANCELLATIONS
Customers who wish to cancel their entire order after warehouse processing has begun will be charged a 20% restocking fee. Even if customers wish to cancel only a few items (and warehouse processing has begun), they may incur extra penalty fees. Partially-cancelled orders will experience a processing.
You are not bound to purchase anything if you decide that you do not agree with the shipping quote we provide. However, if you agree to the shipping quote and your merchandise is pulled from our warehouse, a cancellation of your order will result in a 20% restocking fee.
ORDER CHANGES
If you have submitted your order but forgot to add or wish to substitute or even remove items, you may do so by contacting your salesperson immediately. If you wish to include new items to your existing order, you may need to place an additional order (with the new items) on our website.
Keep in mind that if you make any changes to your order it will delay the processing of your order.
ORDER DELAYS
Shipment of orders may be delayed if:
We do not have complete and correct address information and/or proper delivery instructions. A physical address AND the freight forwarder’s address are required.
We do not have complete payment.
Customers make additions or deletions to their order(s). This will extend the processing time by at least 1 business day.
An order contains more than 20% out-of-stock items. In this case, a salesperson will contact the customer to confirm the shipment. This may cause a delay if customer cannot be reached immediately.
Customers cannot be reached during the final processing stage to confirm details.
International customers do not provide billing and destination address.
Unforeseen emergencies or natural disasters occur.
The order is submitted during peak or holiday seasons.
RETURNS
Please Note: Returns will not be accepted without prior contact or authorization from your salesperson. However, return customers will bear the cost of return shipping and a 20% restocking fee.
SHORTAGES
Claims for shortages require a copy of the delivery receipt (DR) from the trucking company, which must be signed by the driver. You must also provide your salesperson with a list of items and/or quantities you claim to be short. You have 10 business from the date of delivery.
In the unfortunate case of a shipping shortage, Bamboni Home can only offer a refund for the purchase cost of the missing merchandise, or credit towards future purchase from Bamboni Home .
LOST, DAMAGED AND/OR DEFECTIVE MERCHANDISE
The customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the drivers receipt at time of delivery. Must me reported within 5 business of receiving goods. After 5 days the order is completed closed. We will not support future claims.
Reporting Claims
You have 5 business days as stated above. Claims for lost, damaged or defective merchandise must be reported to your Bamboni Home salesperson within 5 business days of the receipt of the merchandise. We must also receive a E-MAIL containing the list of the damaged, defective or missing item numbers, their corresponding quantities and a brief explanation. The written list must be submitted within one week of receipt of the merchandise for US shipments and two weeks of receipt of the merchandise for International shipments. In short, US customers have a total of 5 days to report and write a detailed claim, while international customers have 14 days. Bamboni Home may refer your claim to the freight company after reviewing it.
Claim Requirements
All claims take approximately 2 to 3 weeks to process.
Damage by Shipping Company – UPS / Freight Company – You need to file claim with the shipping company. Unless Baja charged you for shipping goods and arranged the pickup of goods.Claims should include a detailed description, a photocopy of the invoice with the item number(s) encircled and delivery receipt (DR) (all discrepancies must be noted on that receipt). If your claim is for a damaged or defective item, it is important for you to submit a picture and/or sample of the item itself. This serves not only as evidence of damage but also speeds up the claim’s resolution. All claims are determined on a case-by-case basis. Please download and complete our claim form to submit your claim.
SITE USE
User Agreement & Acknowledgement
By accessing and using this www.bambonihome.com website, you agree that your access and use of this website is subject to these terms and conditions, as well as all laws that apply, as governed and interpreted pursuant to the laws of the state of Nevada, United States of America. All electronically transmitted purchase orders will be subject to the Terms and Conditions displayed. Any contractual agreement between a buyer and supplier, Bamboni Home, will remain binding and supersede those stated in the Terms and Conditions.
ATTENTION AMAZON/FBA AND E-COMMERCE SELLERS:
Please Note, We cannot take responsibility of any Item that is restricted to sell Amazon or restricted to send to FBA. It is the buyer’s responsibility to make sure before buying that he/she is eligible to sell this Item on Amazon and the item is not restricted to send to FBA. All sales are final, we are not responsible for any brand issues. Product quantity and availability subject to change at anytime. Current deal is specific to this email only, additional inventory may be available. We will not be able to cancel any order for this reason after receiving a payment. We are not responsible for price fluctuation within Amazon’s marketplace.
1.DISCLAIMERS AND LIMITATION OF LIABILITIES
The information contained in this website is on an “AS IS” and “AS AVAILABLE” basis without any further representations or warranties of any kind. Any oral or written advice and/or information given by www.bambonihome.com or any Bamboni Home directors, employees, designees, buyers, agents, vendors, suppliers, contractors (in short “Associates”) does not constitute a warranty.
Under no circumstances shall www.bambonihome.com or Bamboni Home Associates be liable for any direct, indirect, incidental, special or consequential damages that may result from your use of or inability to use the Bamboni Home website. This includes (but is not limited to) reliance on any information obtained from www.bambonihome.com which results in errors, damaged files, viruses or failed performance. Moreover, neither www.bambonihome.com nor any Bamboni Home Associates guarantee that use of www.bambonihome.com will be uninterrupted or without errors.
Newsletters and other www.bambonihome.com Generated Content:
All content on www.bambonihome.com, including archived newsletters, is for informational purposes only. Bamboni Home is not liable for any damages resulting from any actions taken as a result of its newsletter or other informational content. www.bambonihome.com shall not be responsible or liable for the accuracy, usefulness or availability of any information on the website or in www.bambonihome.com-generated emails, and shall not be responsible or liable for any business or legal decisions based on such information. Please consult a financial planner/legal professional before engaging in any business or legal-related activity.
Local Customers
The policies of our Warehouse may differ greatly from those applicable to your use of the www.bambonihome.com website.
Website Use Outside of the United State
The majority of our content is intended and governed by policies applicable and appropriate for users here in the United States. If you are a user accessing this site from a location outside the United States, you do so at your own risk. It is your responsibility to know and comply with any laws of your immediate jurisdiction.
Your Use of This Site
If you are for any reason dissatisfied with the site, content, terms and conditions, disclaimers and/or legal notices you agree that you will refrain from using www.bambonihome.com. Your use of www.bambonihome.com serves as your agreement and acknowledgement that you will follow our policies and agree to be bound by them.
Terms and Conditions Subject to Change
Bamboni Home reserves the right to revise, change and/or update this website without notice, so please check back each time that you access this website.
2.Product Information
PRICING AND PACKAGING
All items are sold either in full case packs, or when available, in the smaller inner case packs, at the indicated prices. We do not open inner/case packs to repackage into smaller quantities to sell or provide item samples. There are absolutely no exceptions!
Prices listed on our website generally match those in our warehouse, but may vary. Bamboni Home reserves the right to make changes to the selling prices at any time without prior notice.
ITEM DISPLAY/DESCRIPTION/COLORS
www.bambonihome.com always attempts to present and describe each item as accurately as possible. However because every computer monitor’s configuration and display is different, we cannot guarantee that the color you see will match the actual product’s color.
Assortment
For items that are sold in an assortment of styles, sizes, shapes, colors, and varieties, these variables may vary with each order. Assorted orders may not necessarily look exactly like the specific assortment pictured in the product photo. Assorted cases may contain all or only some of the pictured varieties of product. It is also possible that not all assortments of certain products are available in inner pack orders at all times. There are some inner packs that are packaged only by certain kind of styles, sizes, shapes, colors, and varieties.
TYPOGRAPHICAL ERRORS
While www.bambonihome.com always strives to provide product information as accurately as possible, typographical errors may occur. Bamboni Home reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions after an order has been submitted; regardless of whether or not the order has been confirmed and your credit card charged.
UPC CODES
While most of our items have their individual UPC codes, we do not guarantee that all carry one. We will not be held liable for misprinted codes or those that cannot be read by optical equipment.
MONTHLY SPECIALS
Quantity Limitations
Some items marked as “Special” may be subject to quantity limitations per customer.
Stock Availability
Remember that our stock is limited to quantities on hand. Large quantities may be available when the Monthly Specials are announced, but may completely sell out in a few days. Sold-out inventory may or may not be reordered.
Sale Offers
Prices for www.bambonihome.com – Monthly Specials are effective ONLY within the timeframe indicated on the front of the flyer. We DO NOT COMBINE different monthly sale prices. To take advantage of monthly special prices, any orders that include items from our monthly specials must have “payment finalized” status within the indicated sale period. Orders finalized afterwards will reflect non-sale prices.
STOCK SUPPLY
There is no guarantee that all items in your shopping cart will be available upon shipment of the order, as our stock is limited to what we have on hand.
Orders that contain 10-20% of out-of-stock merchandise will not experience any delays in processing time. Any order that contains more than 20% out-of-stock items will receive a call from a salesperson to confirm shipment, which may cause a delay if the customer cannot be reached that very day. In addition, these customers will have the option to substitute out-of-stock items with other available items.
3.Payments, Credit, Refunds, and Returns
PAYMENT TERMS
Payment Methods for U.S. Customers
Payment is a final sale – If customer chooses to change order. The payment made will be applied to new order. We do not return or refund payment. Any balance remaining will be credited to your account for a future order.
We accept major credit cards (Visa, MasterCard, Discover or American Express), wire transfers, and ACH.
Payment Methods for International Customers
Wire transfer is the most widely used method of payment for international customers. However, customers from select countries outside of the U.S. may pay using a credit card (like Visa, MasterCard, Discover or American Express) but require pre-approval. Please contact us on email for further information. After a customer is pre-approved, a photocopy of the actual credit card and photo identification (such as a driver’s license or passport) is required. Every customer is responsible for knowing his or her own country’s limitations and policies.
Credit Card Payments
If you elect to pay online using a credit card, an immediate hold will be put on your credit card for the full amount of the order (as well as a separate hold for any quoted shipping charges). Once your order is ready to be shipped, all credit card charges will go into effect. PLEASE NOTE: Upon submitting a credit card order, you may be asked to fill out and fax back a credit card authorization form, in addition to a copy of your credit card and a government-issued ID (or passport for customers outside of the United States).For pre-paid freights through Bamboni Home such as USPS and UPS, a separate hold will be put on your card for the full delivery amount. Please make sure your credit limit is sufficient to cover all payments. We are not responsible for any charges billed by your credit card company. If an order has changes or cancellations, you will be instructed by a salesperson on how to proceed with making payment reimbursements or adjustments. If your credit card is declined for any charge, your order will be cancelled and a salesperson will contact you as soon as possible.
Non-Credit Card Payments
Zelle Payment – Are accepted
Wire Transfer – Applying this method of payment towards your order varies on the amount of time it takes for funds to clear with the bank. Please consult with your bank for details.
SHIPPING CHARGES
All items are sold FOB from our warehouse, therefore the buyer is responsible for all the shipping costs including fuel surcharges and/or additional services. You may elect to pay the freight company directly, in which case we will ship your merchandise Freight Collect, or you can pay us in advance for all freight charges and we will ship your merchandise Freight Prepaid. In either case, you own your merchandise in transit and are responsible for filing any damage claims with the freight company. The final shipping cost on any LTL (Less than Truck Load) order will be determined right before shipment.
Additional Charges
Standard truck delivery is to a dock facility designed to receive freight. Someone must be present to accept truck deliveries because the driver is not obligated to assist with offloading. Additional charges may apply if your order requires delivery access services such as a lift gate, call before delivery, or inside delivery. To avoid any “unexpected additional charges” it is important you check off or write down any special instructions or shipping requirements you have during submission of your order in the shipping section.
Note: If you choose the “inside delivery” option you must also choose the “lift gate” option so the driver can unload your merchandise from the truck.
If for some reason we are billed for any “unexpected additional charges” we reserve the right to charge the credit card provided for that particular order any amount we receive from the shipping company plus an extra 10% service charge.
Limited Access Locations
Limited Access Locations require an additional $79.00 delivery charge and include, but are not limited to, schools, churches, mini storage facilities, prisons, military bases and installations, mines, construction sites, fairs, carnivals, navy piers, airports, commercial establishments not open to the public during normal business hours, and expo centers.
International Shipping Charges
Our shipping department seeks the most economical shipping rates available; however, international shipments require the assistance of freight forwarders. Bamboni Home will assist and coordinate with freight forwarders, but all arrangements will be the responsibility of the individual customer. Moreover, we will not be liable for any shipping charges or foreign taxes and custom duties that may be added to the international shipments.
REFUNDS AND RETURNS
We do not return or refund payment. Any balance remaining will be credited to your account for a future order.
Client is responsible to ship item back with the shipping they choose. Baja is not responsible to set up shipping. Client coordinated the shipping from our warehouse. They are responsible to send back if they choose.
All overpayments and refunds are automatically credited to the customers account with Bamboni Home. Most customers prefer to keep the credit on their account and apply it to their next order.
If an error was made on our side with miss shipped or defected item. Customer can request refund. Please allow 1 to 2 weeks from time requested to receive refund.
Returns are subject to a 25% for general merchandise and 50% for grocery items restock fee. Clients that return goods without a Return notifications code from Bamboni Home are at risk of lost merchandise. If item is returned and client states not what they order. But, the item is correct. We will return and credit your account. Items that are not our products. We will not credit account. It is your responsible to provide shipping labels to return back to you. Items that are not identify or not returned will be donated to a local company.
4.Shipping Methods and Charges
LESS THAN TRUCKLOAD (LTL) SHIPPING
Bamboni Home is committed to offering flexible shipping nationwide. We always work with the best trucking companies to get the highest discounts on all shipments. Our business relationships with reputable shipping companies (some more than two decades long) ensure the best services and lowest rates for every customer! We can also help coordinate shipment with your preferred shipping company or freight forwarder.
Shipping Estimate
New customers who register and provide a U.S. zip code will enable our system to display a shipping estimate on email.
Commercial/Residential Shipping Charges
Shipping companies can deliver straight to your business address or even deliver to residential neighborhoods. Extra service charges apply if special equipment is needed to unload and deliver merchandise in residential areas (and sometimes businesses as well).
Packing and Packaging Efficiency
All LTL (Less Than Truckload) orders will be carefully checked, stacked high, numbered and efficiently wrapped on pallets. Every shipment is carefully put together with it’s corresponding carton (CTN) number and is shrink-wrapped to avoid losses or damages. Items that do not complete a full carton are repacked alphabetically in each carton and a green fluorescent sticker outside of each carton.
Shipping Confirmation
After order is shipped. We will email customer that order has been shipped.
UPS Disclaimer
Bamboni Home recommends that customers do not to include any liquid or fragile items in orders designated to be shipped via USPS(United State Postal Service). However, with a completed faxed or scanned disclaimer form, we will at customer’s discretion fulfill the order and ship via UPS. The disclaimer form must have the customer’s signature, which consents to remove liability from Bamboni Home. We will not be held responsible in any way for any damages that may occur when shipped via UPS.
OUT OF STOCK
Bamboni Home prides itself in keeping sufficient quantities of every item in stock and updating the www.bambonihome.com website regularly. However, due to unpredictable order patterns, we may run out of some items from time to time. Items that are labeled “Low Inventory” are at risk of not being available after ordering, as there are few cases left and there might be orders pending. The salesperson may notify you of any back orders and give you the option to substitute items (in which case customers must submit a written request of changes before processing the order).
In cases where no substitution is available and you have already paid for the order in full, you have two options: (a) inform your sales representative and ask for credit in the amount of the back orders with Bamboni Home, which will be credited toward your next order, (b) ask your sales representative for a full reimbursement of the amount of the back orders.
All back orders are deleted in our system and will not be shipped at a later date. You should submit a new order for those items if they become available (check out the Product Notification tab found below each item description to receive an alert of any changes). As always, a minimum order of $500 is required.
CANCELLATIONS
Customers who wish to cancel their entire order after warehouse processing has begun will be charged a 20% restocking fee. Even if customers wish to cancel only a few items (and warehouse processing has begun), they may incur extra penalty fees. Partially-cancelled orders will experience a processing.
You are not bound to purchase anything if you decide that you do not agree with the shipping quote we provide. However, if you agree to the shipping quote and your merchandise is pulled from our warehouse, a cancellation of your order will result in a 20% restocking fee.
ORDER CHANGES
If you have submitted your order but forgot to add or wish to substitute or even remove items, you may do so by contacting your salesperson immediately. If you wish to include new items to your existing order, you may need to place an additional order (with the new items) on our website.
Keep in mind that if you make any changes to your order it will delay the processing of your order.
ORDER DELAYS
Shipment of orders may be delayed if:
We do not have complete and correct address information and/or proper delivery instructions. A physical address AND the freight forwarder’s address are required.
We do not have complete payment.
Customers make additions or deletions to their order(s). This will extend the processing time by at least 1 business day.
An order contains more than 20% out-of-stock items. In this case, a salesperson will contact the customer to confirm the shipment. This may cause a delay if customer cannot be reached immediately.
Customers cannot be reached during the final processing stage to confirm details.
International customers do not provide billing and destination address.
Unforeseen emergencies or natural disasters occur.
The order is submitted during peak or holiday seasons.
RETURNS
Please Note: Returns will not be accepted without prior contact or authorization from your salesperson. However, return customers will bear the cost of return shipping and a 20% restocking fee.
SHORTAGES
Claims for shortages require a copy of the delivery receipt (DR) from the trucking company, which must be signed by the driver. You must also provide your salesperson with a list of items and/or quantities you claim to be short. You have 10 business from the date of delivery.
In the unfortunate case of a shipping shortage, Bamboni Home can only offer a refund for the purchase cost of the missing merchandise, or credit towards future purchase from Bamboni Home .
LOST, DAMAGED AND/OR DEFECTIVE MERCHANDISE
The customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the drivers receipt at time of delivery. Must me reported within 5 business of receiving goods. After 5 days the order is completed closed. We will not support future claims.
Reporting Claims
You have 5 business days as stated above. Claims for lost, damaged or defective merchandise must be reported to your Bamboni Home salesperson within 5 business days of the receipt of the merchandise. We must also receive a E-MAIL containing the list of the damaged, defective or missing item numbers, their corresponding quantities and a brief explanation. The written list must be submitted within one week of receipt of the merchandise for US shipments and two weeks of receipt of the merchandise for International shipments. In short, US customers have a total of 5 days to report and write a detailed claim, while international customers have 14 days. Bamboni Home may refer your claim to the freight company after reviewing it.
Claim Requirements
All claims take approximately 2 to 3 weeks to process.
Damage by Shipping Company – UPS / Freight Company – You need to file claim with the shipping company. Unless Baja charged you for shipping goods and arranged the pickup of goods.Claims should include a detailed description, a photocopy of the invoice with the item number(s) encircled and delivery receipt (DR) (all discrepancies must be noted on that receipt). If your claim is for a damaged or defective item, it is important for you to submit a picture and/or sample of the item itself. This serves not only as evidence of damage but also speeds up the claim’s resolution. All claims are determined on a case-by-case basis. Please download and complete our claim form to submit your claim.
SITE USE
User Agreement & Acknowledgement
By accessing and using this www.bambonihome.com website, you agree that your access and use of this website is subject to these terms and conditions, as well as all laws that apply, as governed and interpreted pursuant to the laws of the state of Nevada, United States of America. All electronically transmitted purchase orders will be subject to the Terms and Conditions displayed. Any contractual agreement between a buyer and supplier, Bamboni Home, will remain binding and supersede those stated in the Terms and Conditions.